Frequently Asked Questions (FAQ)

1.) What is a Media Database?
a: A media database is a web based collection of organized media and related metadata. The media database comes with powerful API’s that can be used to build custom applications and front ends. EMShare, EnterMedia’s default front end, is the most common interface for the media database. The application is accessible via mobile devices, tablets and web browsers. … Additional technical details are available on our hosting setup page.

2.) What are the benefits of hosting your DAMS in the cloud?
a: It is the most economical, accessible, and professional way to have access to DAM software, support and services. Assets and information stored in the MediaDB cloud can be secured and delivered to users, vendors and clients all over the world. By hosting directly with a provider, many costs, such as server acquisition, administration, security, etc… can be avoided altogether. The remaining expenses and variables associated with hosting in the cloud are predictable and easily managed by the experts.

3.) What are the hardware requirements for EnterMedia?
a: This answer is dependent of the expected number of users, overall volume of assets, and workflow practices within each organization. However, as a general rule,a single node server should have:

  • four processing cores
  • eight gigabytes of memory
  • 80G of local fast disk space to accommodate 100k image assets and 100 users.

To support millions of assets and thousands of users we recommend running the EnterMediaDB ElasticSearch where additional nodes and memory can be deployed as needed to share the load across multiple servers.

4.) Where are the EnterMedia data centers located? What is the security like?
a: EnterMedia currently has data center in Atlanta. A data center in Los Angeles will be opened in 2018. Additional data centers will be added on other continents as global hosting demand increases.  The data centers are secured using multi-factor authentication including RFID badges, biometric scanners, and key code entry. The data center and common areas are monitored via 24/7 video recording system. The data center is SSAE-16 Type II Certified. Power is provided via 2400Amps of 480V diverse power feeds, 620kVA of batter backup capacity, and 1 megawatt of generator capacity. Furthermore the data center is protected via a double pre-action dry-pipe Fire Suppression System.

5.) How long has EnterMedia been in business? How long has EnterMedia provided hosting?
a: EnterMedia has been in business since 2000. We have offered hosting since 2003. At our peak, we were hosting over 500 clients. More general information about the company is available on our Community page. Information about our staff is available on our Meet the Team page.

6.) What back up methods are used on the hosted servers?

  • Business Hosting uses low level off-site backup to the Phoenix data center. There is also a daily or on demand snapshots of metadata stored. For a single file recovery typical restore times are within 15 min. For total disaster recovery including data center migration is 30-60 minutes.
  • Community Hosting Sites use DropBox for original media. Metadata is snapshot once a day.

7.) Is hosted data stored with, or segregated from other clients data? 

  • Business Servers – include two dedicated server nodes with NGINX for load balancing.
  • Stock MediaDB – comes with a dedicated single server node.

8.) Do hosting services come with an SLA? What is included?
a: Yes. 99.9% up-time. Financial credits for up-time less than advertised, with the exception of scheduled maintenance windows.

9.) When assets are deleted from the UI, are they also removed from the storage, including backups?
a: Our default setting is to keep deleted files for 30 days. They are invisible, and unsearchable during this time. However, an administrator can un-delete these files during the 30 day period. This delayed deletion was designed to protect content from accidental or systematic removal. If you prefer to change this setting to keep files for less or more time, you can.

10.) Are there limitations or licenses on users and administrators? 
a: There are no licensing requirements or limitations for users or administrators imposed by EnterMedia. The only necessary consideration is to make sure there is enough hardware and bandwidth allocated for all of the users to perform daily workflow tasks.

11.) What is the recommended file system for a new installation? 
a: The default Linux filesystem, ext4, is recommended. It supports both FAT and NTFS.

12.) What kind of metadata does EnterMedia support? 
a: EnterMedia can read and write common metadata schemas such as EXIF, IPTC, Dublin Core and XMP.

Don’t see what you are looking for in our frequently asked questions area? Try our Google Group or Documentation areas.