Customization and Client Services

Single Sessions

Cosultation Session

If you do not require development we offer a way to discuss your software and business processes with an expert in EnterMedia and Digital Asset Management.

Includes:
✓ Quick training or answering follow-up questions.
✓ Priority scheduling. Meet with us today if needed!
✓ Up to one hour long sessions.

Developer Session

Topics can include clustering setup assistance, product customizations and extension development, advanced requirements analysis, local server troubleshooting, script writing, project planning.

Includes:
✓ Sessions will include access to the chief architects of EnterMediaDB.
✓ Up to 3 hours of programming or one small feature per session.
✓ Includes summary email describing the progress made.
✓ Priority scheduling. Meet with us today if needed!

Sessions Packages

Two Week Package

Each package includes:

✓ 3 Developer Sessions
✓ 1 Consultation Session

*Sessions can be pre-purchased and used within 1 year.

Four Week Package

Each package includes:

✓ 6 Developer Sessions
✓ 3 Consultation Session

*Sessions can be pre-purchased and used within 1 year.

Rapid Response SLA Packages

Gold SLA Package Rapid Response/Sponsors

Includes:

✓Up to 3 Consultations a month
✓ Unlimited email communication
✓ 24/7 Server Monitoring
✓ Priority customer service
✓ Gold Sponsorship
   * Priority Customer Service
   * Recognition on our main website

Diamond SLA Package Rapid Response

Includes:

✓ 12 Consultations
✓ 6 Developer sessions
✓ Unlimited email communication
✓ SLA emergency rapid response
✓ 24/7 Server Monitoring
✓ Diamond Sponsorship
✓ Priority customer service
✓ Free version upgrades
✓ After-hours maintenance periods
✓ Diamond Sponsorship
   * Priority Customer Service
   * Free Software Upgrades
   * After-hours maintenance periods

Please contact us for more information at help@entermediadb.org