Customization and Client Services

EnterMedia uses a points based support system used to track all the steps that go into supporting your site and customizations. This helps our clients control their costs by having pre-determined the costs per tasks.

Base points pricing is $1000 for 300 points with discount packages available.

 

Architect Consultation

Quick and easy way to discuss your software and business processes with an EnterMedia expert.

✓ Get a quick answer
✓ Get to know our technical team
✓ Priority scheduling. Meet with us today if needed!
✓ Up to one hour
✓ First meeting is free

Agile Site Customizations

✓ Track multiple goals such as new features, training, code changes and meetings
✓ Detailed reporting of all completed goals and tasks
✓ Goals can be prioritized by client based on estimated effort
✓ Pay As You Go. Cancel at any time
✓ Points are pre-purchased and saved for up to one year

Example goal: Here is a client goal that will take 55 points.

Gold Monthly Package

✓ Track multiple goals such as new features, training, code changes and meetings
✓ Priority customer service
✓ Cost effective
✓ Includes up to 300 points per month in the task manager
✓ Points can roll over up to two months
✓ 24/7 Server Monitoring
✓ Recognition on our EnterMedia website as a sponsor

Diamond Monthly Package

✓ Track multiple goals such as new features, training, code changes and meetings
✓ Priority customer service
✓ Unlimited communication and meetings
✓ Dedicated Developer and 24/7 emergency rapid response
✓ Scheduled After-hours maintenance periods
✓ Includes 1000 points per month in the task manager
✓ Points can roll over up to two months
✓ 24/7 Server Monitoring
✓ Recognition on our EnterMedia as a sponsor

Please contact us for more information at help@entermediadb.org